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Managed EDR
Analysts watching your endpoints around the clock, ready to investigate and contain threats before they spread.
Overview
What it is and who needs it
Endpoint detection and response (EDR) records what happens on laptops, desktops and servers and flags behaviour that looks like an attack. The technology is only half of the answer: someone has to read the alerts, decide what is real and act. Managed EDR gives you that team.
Our analysts monitor your endpoints day and night, investigate suspicious activity, isolate affected machines and guide recovery, and report every month on what was seen and what was done.
Who needs it
- Organisations without a security operations team of their own
- IT teams that receive more endpoint alerts than they can review
- Businesses with remote or hybrid staff working outside the office network
- Companies whose customers or insurers expect monitored endpoint protection
Scope
What is covered
Onboarding and agent rollout
Phased deployment of the EDR agent across laptops, desktops and servers, starting with a pilot group.
Alert triage
Every alert is reviewed by an analyst, false positives are closed and real threats are escalated.
Threat hunting
Proactive searches for attacker behaviour that has not raised an alert.
Incident response
Containment, investigation and guided recovery when an incident is confirmed.
Monthly reporting
A clear account of alerts, incidents, response times and recommended improvements.
Policy tuning
Detection rules and exclusions adjusted to your environment to keep noise low.
How response works
Detect, investigate, contain, recover
Every confirmed threat follows the same four stages, with pre-agreed actions at each one.
Detect
The EDR platform and our hunting queries flag suspicious behaviour on an endpoint.
Investigate
An analyst establishes what happened, how far it has spread and whether it is malicious.
Contain
The endpoint is isolated and malicious processes are stopped under the agreed playbook.
Recover
We guide clean-up and restoration, then record the root cause and the lessons learned.
Our approach
How we work, step by step
01
Discovery
We review your endpoint estate, existing security tools and the contacts who should be called in an incident.
02
Rollout
Agents are deployed in phases, with a pilot group first so conflicts are found early.
03
Tuning
We baseline normal activity, reduce noise and agree the response playbooks and escalation matrix.
04
Monitor and respond
Analysts monitor, triage, hunt and respond around the clock.
05
Review
A monthly report and service review track performance and agree improvements.
Deliverables
What you receive
- Deployment report showing endpoint coverage
- Escalation matrix and response playbooks agreed with your team
- Incident report for each confirmed incident, with timeline and root cause
- Monthly service report
- Quarterly review of endpoint security posture with recommendations
Why iSecurify
Three reasons customers choose us
01
Analysts, not only alerts
A person reviews every alert and decides what needs action.
02
Response agreed in advance
Containment actions are pre-approved, so nobody waits for sign-off in the middle of an incident.
03
Reporting you can read
Monthly reports say what happened and what to change, in plain language.
Questions
Frequently asked questions
Which EDR platforms do you support?
We run the service on leading EDR platforms, including Microsoft Defender for Endpoint. If you already own licences, we assess whether the service can run on your existing platform. [Supported platforms to be confirmed]
What happens when a threat is detected at night?
The analyst on shift investigates straight away. If the activity is confirmed as malicious, the endpoint is isolated under the pre-approved playbook and your named contacts are called in line with the escalation matrix.
Will the agent slow down our machines?
Modern EDR agents are designed for low overhead. We pilot the rollout on a small group first, so any conflict with your software is found before wider deployment.
How is this different from antivirus?
Antivirus blocks known malicious files. EDR records behaviour on the endpoint, which lets analysts detect attacks that use legitimate tools or new malware, and respond by isolating the machine.
Do you replace our IT team?
No. We work as an extension of your IT team. We detect, investigate and contain; your team, with our guidance, restores systems and makes longer-term changes.
Customer stories
What our customers say
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Outsourcing our cybersecurity operations to iSecurify has been a strategic advantage. From real-time threat monitoring to compliance assistance, their managed services have brought us peace of mind and enabled our internal team to focus on business growth.
Swapon Adhikary
Director · The Hird
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Following the launch of our website in both Dubai and India, we required immediate security validation to ensure platform integrity. iSecurify delivered a rapid yet comprehensive application security assessment, providing detailed and actionable findings. Their expert team collaborated directly with our developers to swiftly remediate vulnerabilities, enabling us to go live with confidence and security.
Krutarth Pandya
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We deployed iSecurify’s iSIEM-based monitoring with automated IP blocking, and the results were immediate. Malicious IPs targeting our systems were detected and blocked in real time. The integration was seamless, and the improvement in our threat response has been significant.
Nandeep Mehta
Organisations we work with
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